These Terms and Conditions govern your use of BetPortal, operated by CREDARA GROUP LTD and licensed by the Anjouan Gaming Authority (licence number ALSI-202601040-FI2). By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, you must not use BetPortal.

Player Eligibility and Account Rules

BetPortal is open to adult residents of the United Kingdom and other permitted territories. You must be at least 18 years of age to register and place any wager. By creating an account, you declare that you meet this age requirement and that gambling is lawful in the jurisdiction from which you are accessing the site.

Each player is permitted to hold one account only. Opening duplicate or additional accounts — whether under your own name or another identity — is strictly prohibited. Where we identify multiple accounts belonging to the same individual, we reserve the right to close the duplicate accounts, void any associated balances or bonuses, and withhold withdrawals pending a full review. This rule exists to protect the integrity of the platform and to comply with our regulatory obligations.

When you register, you are required to provide accurate, current, and complete information. This includes your full legal name, date of birth, address, and any other details requested during the verification process. You are responsible for keeping this information up to date. We may request supporting documentation at any time to verify your identity, age, or source of funds. Failure to provide satisfactory documentation may result in your account being suspended or closed.

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party or allow another person to access your account. Any activity carried out using your credentials will be treated as your own. If you suspect unauthorised access to your account, you must notify us through our support channels without delay.

Deposits, Bonuses, and Withdrawals

The minimum deposit and minimum withdrawal amount is £20. Withdrawals are typically processed within 24 to 48 hours, subject to completed identity verification. We do not guarantee processing times where additional checks are required by our compliance procedures.

Bonuses and promotional offers are subject to specific terms at the point of activation. Where a wagering requirement applies, the standard playthrough is 40 times the bonus amount. Bonus funds carry a maximum bet of £5 per round or spin while a wagering requirement remains active. Bonuses are valid for 30 days from the date of activation, and free spins are restricted to selected slots as specified at the time of the offer. Attempting to withdraw bonus funds before meeting the applicable wagering requirement will result in the bonus and any associated winnings being forfeited.

We prohibit the use of automated software, bots, or any other tool designed to gain an unfair advantage. Collusion between players, fraudulent chargebacks, and any form of bonus abuse are equally prohibited. Where we have reasonable grounds to believe that prohibited activity has occurred, we may suspend your account, cancel pending withdrawals, and refer the matter to the relevant authorities if appropriate.

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be published on this page and will take effect from the date of publication. Continued use of BetPortal following any update constitutes your acceptance of the revised terms. If you have a dispute regarding any decision made under these terms, you should contact our support team in the first instance so that the matter can be reviewed through our internal complaints process.