This Privacy Policy explains how BetPortal, operated by CREDARA GROUP LTD, collects, uses, stores, and protects your personal data. It applies fully to all players residing in the United Kingdom. By using our web platform, you agree to the practices described here. We encourage you to read this page carefully so you understand exactly how your information is handled.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, postal address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we also record payment method details and transaction histories to maintain accurate financial records and to investigate any disputes that may arise.

We may also collect technical data generated during your sessions on our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this data to maintain the security and stability of the platform, detect unusual or potentially fraudulent behaviour, and ensure that the service functions correctly for you. Cookies are used to remember your preferences and keep your session active; you can manage cookie settings through your browser at any time, though disabling certain cookies may affect how parts of the platform operate.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and all information is stored on secure servers with restricted internal access. Only staff members who require access to your data in order to carry out their specific role are permitted to view it. We do not sell your personal information to third parties under any circumstances.

There are limited situations in which we share your data with external parties. Payment gateways receive the financial details necessary to process your transactions. Identity verification services receive the documentation needed to confirm your identity in line with regulatory requirements. Where we are legally required to do so, we may also disclose relevant information to regulatory authorities, including those responsible for licensing oversight. In every case, data sharing is kept to the minimum necessary for the specific purpose.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where there is no legal obligation for us to retain it. To exercise any of these rights, please contact us through our support channels and we will respond within a reasonable timeframe. If you are not satisfied with how we handle your request, you have the right to raise a concern with the relevant data protection authority in the United Kingdom.

We retain your data for as long as your account remains active. Following account closure or a period of inactivity, we retain certain records for as long as required by our licensing conditions and applicable law, after which data is securely deleted or anonymised. If we make material changes to this Privacy Policy, we will notify you through the platform before those changes take effect, giving you the opportunity to review them.