BetPortal is owned and operated by CREDARA GROUP LTD and was launched in 2024. We hold a licence issued by the Anjouan Gaming Authority (licence number ALSI-202601040-FI2), which sets the regulatory framework within which we operate. That licence comes with obligations — around fair play, financial conduct, and responsible operation — and we take those obligations seriously as the baseline for how we run the platform day to day.

We built BetPortal specifically for players in the United Kingdom. That shapes a lot of practical decisions: the currency we support, the payment methods we make available, the way we present information, and the standards we hold ourselves to when something does not go as expected. If a withdrawal is delayed, if a player raises a complaint, or if a technical issue affects a session, we treat those situations as things that need a clear and prompt response — not as edge cases to be managed quietly.

How we handle player money

We keep player balances separate from our own operational funds. This is not a marketing point — it is a structural decision that means your deposited funds are not mixed with the money we use to run the business. When you make a withdrawal request, the funds you are drawing on are yours, held distinctly from our working capital. Withdrawal requests are processed within 24 to 48 hours, and the minimum withdrawal amount is £20, matching the minimum deposit threshold.

We support a range of deposit and withdrawal methods — including VISA, Mastercard, Skrill, NETELLER, Bank Transfer, and several cryptocurrency options — because different players have different preferences, and limiting payment routes without good reason creates unnecessary friction. Every method we list has been assessed for reliability and security before it goes live on the platform.

Safer gambling

Safer gambling is not a page we added after the fact. The way the platform is built reflects an assumption that some players will need tools to manage how they gamble, and those tools should be straightforward to find and use. We provide deposit limits, session controls, and self-exclusion options. We also expect our team to act when account behaviour suggests a player may be experiencing harm — that means reaching out, not waiting to be asked.

We are clear about who the site is for: adults who want to gamble for entertainment and who understand the risks involved. We do not design the platform to obscure those risks or to make it harder than it should be to step back from play.

The game providers and payment routes we list are chosen with care. We work with established software studios — including Pragmatic Play, Evolution, NetEnt, Play'n GO, and others — because the quality and fairness of the games matter to the experience players have. We apply the same logic to payment providers: if a route does not meet our standards for reliability, it does not appear on the platform.

If you have questions about how we operate, our licensing, or any aspect of your account, our support team is available and can be reached directly through the site.